Phone Integrations

Phone Integration

Pearl will now integrate with any Phone systems that uses TAPI (Telephony Application Programming Interface).

  1. Now you are ready to start viewing your incoming phone calls in Pearl. First, press the new Phone icon in the top right hand corner, and select a phone that is available in your practice.

2.  Now we have 2 different incoming calls:

 

  • The image on the left shows a patient thats number has not been recognised in Pearl. Here there is an option to add the number to a new patient record. It will automatically import the number into the mobile number tab.
  • The image on the right¬†shows an existing patient in Pearl. From here you can quickly go the the patients current record, if the number matches an updated patient record in Pearl. If a patient has an image, it may also display this.

3. Finally, you can quickly setup a outgoing call to a patient by pressing the mobile icon that will now appear next to a patient’s mobile, home or alternate number.