Pearl’s Practice Success Hub

Introducing our Customer Success Program, we aim to help Practices innovate and grow.

What’s our goal?


We want to ensure that every Pearl user is using the software to its full capability. Whether its setting up automatic reminders, integrating a telephone system or general day to day usage of Pearl. Your practice deserves to have clear communication between your management team and your software provider. We are here to provide support on ANY IT or workflow changes your Practice wants to introduce before they are implemented so you know you are tackling each KPI with the best solution.

How can you benefit from this?


  • 1-2-1 sessions with a Pearl expert to help understand your practice workflows and areas of improvement


  • Assistance implementing more complex IT solutions such as VoIP, Payment Solutions, automated reminders and much more.


  • Receive a 1, 3, or 6 monthly Health Check Report which will show you interesting KPIs about your practice

What to expect from our Support

Initial Conversation

After you have scheduled a meeting, one of our experts will call either the practice owner, practice manager or principal dentist to discuss your day to day workflow and use of Pearl. This is an ongoing process and we will work with you throughout the year(s) to give you fantastic solutions.

Data Analysis

We will work on a Practice Health Report that will measure the key values of your practice. This will help you monitor the progression and ensure you are on the right path to reach your targets.

Catch Up Conversation

In this session we aim to establish if our advice has made any improvements to your practice. Any features you may have suggested we will catch up on to validate what we have developed is exactly what you expect from your dental software.

Future Conversations

Any follow-up arrangements can be scheduled to provide further training/resources/solutions as required. The best part about this Success scheme and performance indicator is that its completely FREE!

We want to show our appreciation to you and your team, especially for all the hard work you’ve achieved using Pearl.

How to get Involved?

To start making the most out of your Practice, select a date slot below to schedule a meeting. You will receive a confirmation email after your booking date and time has been verified.