Meet the Team

We’ve built a team in Leicester with a excellent mix of experience and skills.

Our product is focused on the UK market, and that’s where our development and support services are based,
so we can make sure we provide you with as system that does exactly what you need it to do.

Ben Baker

Managing Director

Ben studied Computer Science gaining a degree from the OU before taking over the family business in 2010. “I’ve always been a proper Maths geek,” he says. “So computing seemed like the best way to go.”


Since then he’s expanded his interests into cultivating chilli peppers and exploring the globe.


Unsurprisingly, Ben’s dentist uses Pearl software.

Charlie Garner

Onboarding Manager

Charlie joined the Pearl Team back in 2022, before that he was a member of the armed forces for 8 years. He is currently the main point of contact for new prospecting practices looking to make the jump to Pearl Dental Software, guiding them from their current software to Pearl and then coming over to the practice for the installation and training.


Outside of work he enjoys a range of physical activities, from hill walking to being a regular gym goer. In his downtime he enjoys watching his favorite film franchise which is James Bond and watching football (especially Leicester City!)

Loobna Mohamedanif

Customer Support

Loobna made the switch from the hustle of London to the laid-back vibe of Leicester about a year ago, and it’s been quite the journey! Joining Pearl Dental Software was definitely a highlight for her.


Loobna absolutely loves the work here; not only does she find it fulfilling, but it also provides her with fantastic opportunities to grow in the IT world. Loobna studied at the University of Greenwich, where she earned a degree in Business Information and Technology.


In her spare time, Loobna enjoys being creative with her ever-changing hobbies, such as digital art, crochet, and sewing.

Jesse Boateng

1st Line Support

Jesse grew up in Belgium and speaks French. He joined BHA a couple of days before his birthday in May 2023. He holds two degrees: a BSc in Digital Forensics and an MA in Human Resource Management. His interest in technology is significant because he believes that everything is done digitally.


Football is Jesse’s favorite sport, he used to play semi-pro. In his spare time, he loves producing music and playing his musical instruments.

Charlotte Taylor


Charlotte grew-up in Dubai before moving back to England to attend the University of Leicester, where she completed a BSc (hons) degree in Biology.


She enjoys relaxing in the garden, travelling, and “buying weird things on Ebay.” She also claims to be very good at cooking and baking.


Charlotte’s funniest support call was solved by sticky-taping a network cable into its socket because a dentist kept kicking it out. Charlotte’s own dentist also uses Pearl.

Jenny Blick


Jenny is our Accounts and Administration Manager. She joined the team late in 2022 to initially cover Charlotte whilst she went off on maternity leave becoming a permanent fixture in April 2023.


Jenny joined us from the world of Bookkeeping and Accounting, having a career spanning many years in financial management. She is loving getting her ‘teeth’ into all things dentistry.


Outside of work, Jenny is married with two teenage children. She runs the local girls village cricket team, which is happily sponsored by Pearl. Obviously her kids play cricket too.

Stephen Beardsmore

Software Development

Stephen joined BHA in 2015 after studying for a BSc in Physics at the University of Birmingham. Like Andy, he’s also worked in the hospitality industry where he says he developed his customer service voice.


Since joining BHA he says he’s learned more about dentistry than he could have possibly imagined, and relaxes by enjoying ‘Ultimate Frisbee’ – a sport that he describes as, “running around outside, which makes a great contrast to an office based job!”


Asked if his Dentist uses Pearl he replied, “Alas not- working on it.”

Troy Hickling

Development Lead

The very talented Troy has a Level 4 Computing HNC and is working towards his degree.


Before joining BHA he helped his parents’ business with IT issues and worked as a waiter. He enjoys playing computer games, eating good food and driving.


After a few years of regular 6-month check-ups, Troy has persuaded his dentist to make the switch to Pearl stating, “fortunately they understand the importance of good software.”

Taylor Southorn

Software Development

Taylor has rejoined us after completing his Computing Degree at Coventry University – he got a very well deserved first! With his degree completed, a BTEC Level 3 ICT & Networking diploma and a keen interest in tech, Taylor brings a wealth of knowledge and insight to the team.


Taylor returns to Pearl with an even better video and graphics development skillset- something he started working on during his year of industry with us. If you see any of our monthly themed logos or watch our latest videos, that’s all Taylor!


Taylor spends his holidays raising his BPM on Europe’s biggest rollercoasters and his weekends raising others DJing in clubs around Coventry and Leicester.