Meet the Team

We’ve built a team in Leicester with a good mix of experience and skills.

Our product is focused on the UK market, and that’s where our development and support services are based,
so we can make sure we provide you with as system that does exactly what you need it to do.

Ben Baker

Managing Director

Ben studied Computer Science gaining a degree from the OU before taking over the family business in 2010. “I’ve always been a proper Maths geek,” he says. “So computing seemed like the best way to go.”


Since then he’s expanded his interests into cultivating chilli peppers and exploring the globe.


His favourite celebrity is Keanu Reaves in The Matrix, and his favourite video by The Singing Dentist is Save Your Tooth, based on an Ed Sheeran song.


Unsurprisingly, Ben’s dentist uses Pearl software.

Charlotte Taylor

Administration and Accounts

Charlotte grew-up in Dubai before moving back to England to attend the University of Leicester, where she completed a BSc (hons) degree in Biology.


She enjoys relaxing in the garden, travelling, and “buying weird things on Ebay.” She also claims to be very good at cooking and baking.


Her favourite celebrities are Arcade Fire (band) and Jemaine Clement (comedian), and her favourite video by The Singing Dentist is Sweet Eater.


Charlotte’s funniest support call was solved by sticky-taping a network cable into its socket because a dentist kept kicking it out. Charlotte’s own dentist also uses Pearl.

Andy Gallagher

Customer Success Lead

Andy studied Creative Media Studies (Computer Games Design), Graphic Design and Photography before joining Baker Heath Associates in 2014.


Before that he worked in the travel industry which gave him the chance to sample many of the UK’s leading hotels. Since joining BHA he’s visited Iceland where he took the Golden Circle tour, hiked up a glacier and experienced the Blue Lagoon.


Andy is a fan of live music and enjoys bands such as Slipknot, Avenged Sevenfold, Rise Against and Stone Sour – so it might be a while before The Singing Dentist covers one of Andy’s favourite tunes.

Peter Wilson

Software Systems Analyst

Peter has been with Baker Heath Associates since 2000, having previously worked in Estate Agency and Financial Services. He enjoys bird watching and photography, and claims to be good at painting gloss.


Peter’s favourite sports personality is Sir Steve Redgrave, and his favourite video by The Singing Dentist is Return Of The Plaque.

Stephen Beardsmore

Software Developer

Stephen joined BHA in 2015 after studying for a BSc in Physics at the University of Birmingham. Like Andy, he’s also worked in the hospitality industry where he says he developed his customer service voice.


Since joining BHA he says he’s learned more about dentistry than he could have possibly imagined, and relaxes by enjoying ‘Ultimate Frisbee’ – a sport that he describes as, “running around outside, which makes a great contrast to an office based job!”


Unsurprisingly given his sporting hobby is Ultimate Frisby, his favourite sportsman is YouTube star Brodie Smith.


Stephen is not a fan of The Singing Dentist, but he thinks Return Of The Plaque has a nice ring to it.


Asked if his dentist uses Pearl he replied, “Alas not- working on it.”

Troy Hickling

Development Lead

The very talented Troy has a Level 4 Computing HNC and is working towards his degree.


Before joining BHA he helped his parents’ business with IT issues and worked as a waiter. He enjoys playing computer games, eating good food and driving.


After a few years of regular 6-month check-ups, Troy has persuaded his dentist to make the switch to Pearl stating, “fortunately they understand the importance of good software.”


Troy’s favourite video by The Singing Dentist is Filler, a parody of Michael Jackson’s: Thriller.

Taylor Southorn

Customer Accounts Manager

Taylor has rejoined us after completing his Computing Degree at Coventry University – he got a very well deserved first! With his degree completed, a BTEC Level 3 ICT & Networking diploma and a keen interest in tech, Taylor brings a wealth of knowledge and insight to the team.


Taylor returns to Pearl with an even better video and graphics development skillset- something he started working on during his year of industry with us. If you see any of our monthly themed logos or watch our latest videos, that’s all Taylor!


Taylor spends his holidays raising his BPM on Europe’s biggest rollercoasters and his weekends raising others DJing in clubs around Coventry and Leicester.

Taylor’s favourite video by The Singing Dentist is Teeth Like, a parody of Girls Like by Tinie Tempah.