When you call, our analyst may ask you to run our ‘Remote Support Function’. This is a piece of software that creates a secure and private link between your computer and the analyst. It allows the analyst to view your computer screen so that he/she can understand the problem exactly as you see it.
Our support desk and all our analysts are based in Leicester, and we're open throughout typical practice opening hours (08:00-17:30, Monday-Friday). All our support analysts also take part in our software development process, so they truly know Pearl Dental Software inside-out.Tel: 0116 275 9995
You can also email us via email@example.com, or use the contact form on our Contact Us page. We will usually respond within an hour of receiving the message, or next morning if you send it ‘out of hours’firstname.lastname@example.org
We have completed the DSP Toolkit & Cyber Essentials certification. Please click on the links below to access our entry on the DSP Toolkit website or to download a copy of our Cyber Essentials Certificate for your records.
Dealing with data protection complaints correctly is essential for your UKGDPR compliance. Ignoring the complaint or providing the wrong information may lead to an investigation or other enquiry from the ICO.
Check out this perfectly explained video by Adrian Dray on how to handle GDPR related complaints.
I hope this proves helpful not only when responding to a similar complaint but also increase your understanding of how data is processed in a dental environment.
It’s important to note that the example response relies on your privacy notice (typically found on the practice website) being up-to-date and inline with ICO guidance.
If you require assistance with your privacy notice and think you would benefit from Adrian’s services as your stand-by data protection consultant then please do not hesitate in contacting him at email@example.com