02 Dec Case Study: Willows Dental Group
How Pearl Dental Software helped Willows Dental Group to improve flexibility and boost practice management
“Our relationship with Pearl Dental Software has been very good. They’re patient and they learned how our practice works. This also helped to customise some of their services for us.” Dr. Vishal Bhunjun, Owner of Willows Dental Group
Overview
We’re proud to say that Willows Dental Group has been a valued customer of Pearl Dental Software for several years after using R4 previously. Vishal and Anubha initially selected our software due to its user-friendly interface and our strong customer support. Anubha states “Pearl have always been good with their very strong customer service. They’ll always return your call, they’ll always try to solve a problem”. Prior to selecting Pearl Dental Software, Vishal had previous experience with it, which further solidified their decision to adopt the software.
Over the years, our partnership with Willows Dental Group has grown strong as we’ve continued to evolve to the requirements of the practice. Key factors on this journey include our commitment to development using feedback from our users and responsive customer service. The flexible nature of our cloud-based software has also been a significant advantage for the Willows Dental Group team.
Approach
Willows Dental Group take pride in their delivery of dental services and therefore required a practice management software provider that has:
- User-friendly interface: Willows Dental Group has a range of employees across 3 practices and therefore required a software that is easy to use and improves efficiency in the practices. Anubha says “using Pearl had a very positive uptake from staff and they found several ways of solving the same problem”. This demonstrates how quickly the staff adapted to its features and became efficient in using it.
- Reliable customer support: Due to running three practices, Willows Dental Group required reliable and proactive customer service. This gives them the peace of mind that regardless of the circumstances, their people can effectively get their work done. “At the end of the day, you can have an interface, but you need to have somebody helping you work with it. So, Pearl Dental Software’s customer service has been a big benefit.”
- Cloud-based approach: Having practices based in Belton, Market Rasen and Brigg meant having a flexible practice management software is critical for Vishal and Anubha. A solution to this was the fact that Pearl is cloud-based and therefore can be accessed anywhere. “I take my laptop everywhere. Around the country and even around the world. If we need access to Pearl, we can do that from wherever.”
Willows Dental Group required a user-friendly, reliable and flexible dental practice management solution. Our cloud-based software met these needs by providing an intuitive interface that was quickly adopted by staff across the practices. Additionally, our dedicated customer support has helped to ensure the team receives timely assistance. Anubha recalls one of the times she required support “When we open Market Rasen, I think I called them about 25 times in that day. And they were fine with that.” Our software has also proved particularly valuable in providing more flexibility when it comes to managing practice operations remotely. “One of the best things about the software being cloud-based is you can access it anywhere and backup is done automatically.”
Our team’s collaborative approach and willingness to customise the software to the specific needs of Willows Dental Group also ensured a successful implementation. “They’re patient and they learned how our practice works. This also helped to customise some of their services for us.”
Results
- Improved practice management and workflow: Pearl Dental Software has streamlined the workflow across Willows Dental Group. Our interface and features were easily adapted to by the teams and were straightforward to work out with our support. “We were able to make good use of it, which means it’s fairly easy to use.” Further to this, they valued that we always try to improve our software based on feedback. “They’re always improving their system, so if you have an idea, they see if they can make it happen from an engineer’s point of view. It’s great that they listen to input.”
- Enhanced support: “Whenever you ring, somebody is there and they will always aim to help you.” A key benefit of our partnership for Willows Dental Group is our customer service and support. When a practice uses our software, we ensure that we’re only a phone call away from supporting them with any issues. This level of support allows our clients to focus on providing quality care to patients knowing their software is all under control. The one word Vishal would use when describing us is “friendly.”
- Improved flexibility: With our software being cloud-based, staff can access patient records, schedule appointments and manage other tasks from anywhere with an internet connection. This has been especially useful for Willows Dental Group with managing three separate practices. Anubha has the peace of mind that whenever she needs to, she can access the practice management software at any time.
Conclusion
Our partnership with Willows Dental Group has proven to be a strategic advantage across their three practices. By leveraging our user-friendly interface, reliable customer service and flexible cloud-based platform, it’s helped them to deliver an exceptional dental experience for their patients.
We’re proud to say that we remain committed to supporting Vishal and Anubha in their continued success.
Download the full case study here.
