Y Bont Faen & Pen Y Bont
Streamlining Practice Management and Enabling Work-Life Balance with Pearl
Background
Nathan and Lara Welch are the husband-and-wife team behind Y Bont Faen and Pen Y Bont dental practices in Wales. Both practices provide a broad range of NHS and private treatments, including general dentistry, cosmetic procedures, and orthodontics.
When the couple took over Y Bont Faen in Cowbridge in 2021, they inherited Pearl Dental Software — a platform Nathan had already trusted and used since 2014. Impressed by its reliability and support, they decided to continue with Pearl and later implemented it again when opening their second practice, Pen Y Bont, in Bridgend in 2023.
Their decision to remain with Pearl was based on three key benefits: seamless integration with NHS Wales, exceptional customer support, and the flexibility of a cloud-based solution that complements their busy professional and family lives.
Overview
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Client:
Y Bont Faen & Pen Y Bont
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Practice:
NHS/Mixed
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Date:
2025
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Location:
Cowbridge, Vale Of Glamorgan
Outcomes
The impact of Pearl on both practices has been transformative. One of the most valuable features for Nathan and Lara has been Pearl’s integration with NHS Wales. When the contract shifted to require digital ACORN forms, the Pearl team worked directly with them to develop a smooth, simple, and fully digital solution that now feeds directly into PRW forms — dramatically reducing admin workload.
Pearl’s ongoing support has also been a game-changer. Whether it’s software-related or not, the team is always on hand to help. As Nathan puts it, “Really, there’s no problem too small. Last week, we couldn’t get our printer to connect. It wasn’t even a Pearl issue, but they helped fix it in two minutes.”
The cloud-based nature of the software has given the couple the freedom to manage their practices anytime, anywhere — even after hours from home. For Nathan and Lara, who are balancing business ownership with family life, this has made a tangible difference. “Those flexible working patterns when you’ve got kids make a big difference,” says Nathan.
Additionally, Pearl’s Customer Success Team offers proactive insights and suggestions based on real-time data, helping to optimise operations. From identifying delays in treatment planning to monitoring patient wait times, the system offers both visibility and accountability that supports continuous improvement.
By embracing Pearl’s intuitive tools, custom NHS Wales functionality, and highly accessible cloud-based platform, Nathan and Lara have built a practice model that supports both their professional goals and personal wellbeing.