Tower Hill Dental Practice
Tower Hill Dental Practice embraces Pearl software and imaging support
Background
Located in the heart of Sowerby Bridge, Tower Hill Dental Practice – part of the Liberty Dental Group – provides the local community with high-quality, affordable general and cosmetic dental care. The practice is led by Practice Principal Rachel Dilley, a dental nurse turned practice owner, who is passionate about delivering excellent patient care and supporting her community. In addition to its clinical services, the practice proudly runs Dental Educare, the charitable arm of Tower Hill Dental Practice, which focuses on providing dental care and education to individuals and communities most in need. Rachel first encountered Pearl Dental Software while working at an NHS practice, where it was chosen for its affordability compared with more expensive corporate solutions. When establishing her practice, Rachel initially chose to use SOE. Over time, she found it to be outdated, less efficient, and significantly more expensive than expected. She then explored alternatives, Cloud-based solutions including Dentally, but found it shared many of the same limitations. This process ultimately reinforced her decision that Pearl was the right fit for her practice.
Overview
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Client:
Tower Hill Dental Practice
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Practice:
Private
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Date:
2026
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Location:
Sowerby Bridge, England
Outcomes
Rachel and her team at Tower Hill Dental Practice feel strongly supported by Pearl. As the practice continues to grow, the system has helped Rachel focus more on working on the business, rather than solely in it. Pearl’s support has also extended beyond practice management software, with the practice taking up the Pearl Dental Imaging Support Plan. On visiting the practice, Charlie Garner discovered that the practice could not use their existing software in the surgeries; they were having to acquire images and see them from the reception pc. Matt Littleton stepped in to assist with the VistaScan digital X-ray system, ensuring the team felt confident using the equipment and reassured that it would provide long-term reliability.
Having a single provider supporting both practice management software and imaging technology has simplified communication and streamlined operations. This integrated approach has saved valuable time, reduced stress for the team, and enabled the reception team to work more efficiently and responsively, enhancing the overall patient experience. Perhaps the biggest testament to the system’s success is that the team initially preferred SOE, and with Dentally seen as its natural successor, they were already gravitating towards it as their preferred option. However, after being introduced to Pearl, they fully embraced the platform and the benefits it has brought to the practice.