Church Street Dental Surgery
Church Street Dental Surgery
Seamless Digital Transition and Trusted Support with Pearl
Background
Church Street Dental Surgery, based in Sutton-on-Hull, serves over 3,000 NHS patients in a suburban community on the eastern edge of Kingston-upon-Hull. Principal dentist Colin Langley began his career there as a vocational trainee in 1995 and became the practice owner in 2004.
By 2006, Colin had begun to explore the transition from a traditional paper-based setup to a digital system, prompted by concerns around security and continuity. “I read about a practice that lost their paper diary and faced months of chaos,” he recalls. “That made me realise a computer system could offer better reliability and backup.”
The introduction of NHS UDA tracking requirements further motivated the switch. After evaluating available options, Colin chose Pearl for its simplicity, accuracy, and effective UDA reporting — and the move to digital was completed with ease in just one afternoon.
Overview
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Client:
Church Street Dental Surgery
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Practice:
NHS/Mixed
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Date:
2025
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Location:
Saffron Walden, Essex
Outcomes
Since implementing Pearl, the practice has benefited from streamlined operations and accurate UDA tracking. Colin regularly uses the system to monitor totals submitted and scheduled, appreciating the platform’s ease of use and robust functionality. “Pearl is very good at managing UDA reporting. It’s reliable, accurate, and easy to use,” he explains.
One of the standout features for Colin is Pearl’s agile development approach. During an NHS pilot project, he requested a new feature in the morning — and had working software by the afternoon. “That kind of responsiveness is unheard of. It just shows how closely the Pearl team works with its users,” he says.
Support is another area where Pearl excels. Whether connecting remotely to troubleshoot a problem or walking users through a fix, the support team is accessible, responsive, and friendly. “They exhibit extreme patience — even if the issue is something I’ve caused myself,” Colin notes.
Pearl’s “wish list” feature — which allows users to suggest new functions or improvements — further highlights its collaborative nature. Feedback is actively sought and used to shape future updates, ensuring the system continues to evolve in line with real-world practice needs.
Colin also values the platform’s reliability, clean interface, and straightforward layout. “It’s easy for new staff to learn and extremely reliable. There’s nothing in it that doesn’t need to be there.”
With Pearl Dental Software, Church Street Dental Surgery has transitioned smoothly into the digital era, gaining a trusted system backed by responsive support, efficient UDA tracking, and genuine collaboration with the software team.
