Patient Retention made Easy

We are excited to announce our new Planned Appointments feature! This has been very heavily requested by many of you over the past few months as a great solution to improve communication throughout your practice. We’re taking the guess work out of reception when it comes to what and when to book appointments, so you can deliver the best patient journey every time. Practitioners in surgery can create appointments from the charting screen that can then be booked at reception in seconds reducing wait times and ensuring the most appropriate appointment is booked for that patient.


  • Easy to manage long courses of treatment with multiple appointments.
  • Eliminate opportunity for mistakes with streamlined communication between surgery and reception.
  • Reducing the amount of time taken to book your patients in.
  • Ensuring the correct amount of time between each stage of treatment to deliver the best patient journey!

Streamlined Process


Step 1

The icon for planned appointments can be found below the treatment plan on the charting page. Once clicked practitioners can specify appointment type (ex. Crown Prep), appointment length and when to book the appointment (1 day, 1 week, 1 month etc from todays date).

Step 2

Once saved, reception will then see a notification when they are on that patient’s record indicating that there is a planned appointment waiting to be booked.

Step 3

Reception can then drag and drop the appointment into a slot on the diary. Alternatively, they can double click a free slot and it will prompt them to book the planned appointment if there’s one waiting to be booked for that patient.

... and that's all there is to it!

What to do next?

Well, planned appointments has already been out for just over a week so you should be able to spot the icons on your Pearl system ! If you have any questions, feedback or ideas to improve our latest feature, please call us on 0116 275 9995 or email us at -we’d love to hear from you!

A little bit about us…

About Baker Heath Associates Limited

BHA writes user-friendly software to a specific target with a flexible pricing system, no tie-in contract and continuous support and upgrades. We produce software products for a number of areas; dental surgeries, mortgage brokers, colleges & universities, estimators and membership organisations. We take client feedback very seriously, and upgrades, modifications and improvements are driven by requests from our clients.

Support, Installation & Training
There is no switchboard at Baker Heath – you get straight through to support. A programmer answers your call and will be able to start helping you immediately. When you purchase one of our packages, we will install the program on-site and provide training for all staff on the same day.